Order Information
Can I visit your shop to place an order?
Yes you can, it would be our pleasure to welcome you at our shop & showroom where you can browse our wide range of products, we are located in Al Saqr Hyper market (Carrefour ) Abu Dhabi old airport road, shop number 57.We look forward to seeing you there!Can I get a Discount if I want a bulk quantity?
Sure, we can defnitely work out on a price for you, if the quantity is big.(Note: Discounts on bulk can be availed for more than 100 pieces only)For school uniforms, all prices are fixed and any discount must be maintained through the school and not the shop.How many days does it take to receive the order?
We usually require 1-2 working days to prepare any order and then shipping which takes another 1-2 working days. Hence we mention overall from 2-3 working days.How is the custom designs arrangement done? And can you provide an example of how it needs to be done?
We usually make the design to fit in the products respectively, at times the logo you provide we will email you to notify the same of what could be the alternative solution.Yes, of course you can provide us with a layout you’ve got on your mind and draft it out in the paper and attach the same to the product, however we will try our best to bring it to reality.Can I change the colors after placing an order?
Unfortunately, no. Once the order is placed, it will be made as per the selections done.
Can you customize on other products which are not purchased from you?
Yes we do personalize any other items which are not purchased from us, please share your items images with us along with customizations required by mail: info@bbsartdesign.com
Payment Information
What all payment methods do you accept?
We currently accept Visa, MasterCard, and all types of Debit & Credit cards in AED and all major currencies worldwide. (Conversion Charges will apply by banks).Are my credit/debit card details safe and trusted when making a purchase at your website?
We use your card information only to process your orders. Our payment gateway company is the number one service provider in the region, they are always using the maximum security to protect the data from fraudsters. Also, our payment gateway company is PCI-DSS compliant.Why should I use advance payment/prepayment method?
We come from an industry where most of our products are personalized, to avoid getting rejected later at the time of delivery for COD; it turns out to be a loss for us, hence we do 100% advance payment (Credit/Debit card or Cash only)I used the card online but the payment didn’t go through and got rejected, what shall I do in that case?
There are many reasons of why this could have been rejected, please double check on the following common mistakes:-a. Enter the fields correctly, such as card number, name on card, expiry date and CVV code.b. At times, can also be rejected due to insuNcient0funds on your card.c. The card is blocked by your respective Bank.If you still face an issue to complete the payment; you may always reach us on a call to help you quicker. +971 2 444 1668 or via email at info@bbsartdesign.comWhat shall I do if the payment goes on hold? What is payment on hold?
In rear conditions, the payments do go on hold for security reasons, in that case, we will contact you as we as a vendor would be notified first and we would need a scanned copy of any government issued ID and the front side of the credit/debit card used for the transaction to match the name, the details will have to be sent to: info@bbsartdesign.com (eg. Passport copy, Driver’s license etc.)Payment on hold is a condition where payment is successful at customer’s end, however due to some security reasons; it is put on hold at BBS Designesty payment gateway system for verifications. This can be due to the reason if you are purchasing using any other credit/debit cards residing in UAE but which are not issued from UAE banks.
Delivery Information
How are the items packaged?
We pack the items individually then bulk in boxes
What if I have received a damaged product/wrong color/wrong item?
No Way, In very rear cases a mistake as such would happen and if it has, apologies for the same. Please reach us out via email at info@bbsartdesign.com or you may call us anytime on +971 24441668 (Sat-Thu 10am-10pm).Kindly talk to us immediately about the issue and email us the images for reference, we will solve the issue for you.Can I change my address after placing an order?
Once the delivery details are shared while placing an order; it will be registered in the system and cannot be changed. If an address change would still be required, you would be charged again for the delivery fee (even if the item is not made/out for delivery), we will be sending you a secure payment link to pay for the same before dispatch.What if I didn’t receive my order? What should I do?
Apologies, if this has happened to you; in very rear cases, an order is not delivered in time.We will check with the courier company to know the reason for delay and update you ASAP.This could be due to multiple reasons such as incorrect address, mobile switched oE/not available when driver called. Our local delivery partner makes 2-3 attempts on the number provided when placing your order; if any of the reasons occur mentioned above, in that case we are not responsible for the delay/order received to you in a timely manner and you will be re-charged for the delivery to schedule a new delivery.We will be sending a secure payment link to pay again before re-dispatch.I don’t want to receive my order, what can be done?
Sure, you have the freedom to cancel your order within 24 hours from the time it’s purchased and the amount will be refunded back to your account via original mode of payment. Refund process to reflect back in your account may take 7-12 working days.We cannot accept any cancellations after 24 hours as we don’t have a cancellation/refund policy on any orders as most of our items are personalized. Once the order is received; our production team starts working on your order already. Bank Transfer transactions do not have a cancellation policy.